1. Overview
Falconet 5G operates as an informational platform offering content and general guidance related to mobile and internet connectivity in the UAE. This site does not engage in direct product sales, subscriptions, downloads, or financial transactions. As such, most refund and return scenarios do not apply. However, we are committed to transparency and fair communication.
2. Non-Physical Nature of Services
All materials and guidance shared through our site are digital, non-tangible, and provided without user accounts, billing systems, or activation steps. Since nothing is shipped or charged through the website, returns are not applicable. Any feedback or inquiries about possible misunderstandings may be reviewed for clarification only.
We do not distribute paid products, downloadable software, or paid consulting sessions through this platform.
3. Feedback and Clarification Requests
We encourage users to contact us if any part of our content appears unclear or incomplete. While we do not provide financial refunds, we are open to correcting errors and responding to requests for clarification. Your feedback helps improve the overall quality of our website.
4. Resolution Process
Each concern is reviewed individually. While reimbursement is not applicable, we will always offer timely and respectful communication. Where relevant, we may:
Provide further clarification
Make updates to informational content
Offer alternate recommendations when possible
5. Limitations
This policy applies exclusively to the Falconet 5G website. It does not extend to third-party telecom providers or websites linked from our content. Falconet 5G does not facilitate telecom payments, hardware, or plan activations, and therefore cannot review claims related to external services.
6. Contact Information
To reach out regarding this policy or request a review of a concern:
📧 Email: [email protected]
📞 Phone: +971 542 473 613
📍 Address: 2 Street 7A – Al Quoz – Al Quoz Industrial Area 4 – Dubai – United Arab Emirates